Faq’s
Is Tri State a Licensed Contractor?
Yes, Tri State is a licensed contractor, as well as backed by the Better Business Bureau.
Does Tri State do Interior work?
No, Tri State only takes on exterior residential remodelling projects.
Are you insured?
Yes, Tri State has Liability Insurance Coverage.
What are Tri State’s hours?
Tri State’s hours are Mon- Sat 9am to 7pm
Do we have a price guarantee?
Yes, Tri State offers a price that is guaranteed for one year.
Does Tri Sate help with insurance?
Yes, we help guide homeowners through the entire insurance process in order to make sure that all code requirements are met and that they receive every dollar owed to them.
Are roof inspections free?
Yes, Tri State offers free roof inspections.
Do I have to be present for my estimate?
Yes, Tri State requests that both homeowners are present for the estimate, so that we can provide all information to both parties and answer all questions.
Can I apply my insurance funds towards an upgraded roof?
Yes, you can use insurance proceeds towards an upgraded roof; however, the homeowner is responsible for any additional costs.
What is Tri States emergency response time?
All homeowners with service requests that are deemed an emergency will be contactedwithin 24-hours, and 72-hours for non-emergencies.
Can I install the products you offer on my own?
No, our Factory Trained Technicians will complete the installation and are required to do so in order to receive the warranty from the manufacture.
Do you offer financing?
Yes, Tri State offers an array of financing options including our No Money Down Program and No Payments for up to 2 years.
Do you offer a Lifetime Transferrable Warranty?
Yes, on all performance products.
How long until I receive my warranty?
You will receive your warranty from Tri State 14 days after final payment.
What is the standard turnaround time for windows or siding?
The standard turnaround time for windows or siding is approximately 4-8 weeks after the deposit has been secured.